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Effective Date: 29 September 2026
These PayitFast Master Terms (the “Master Terms”) are a binding agreement between you (“you” or “your”) and Silverleaf E-Money Services Limited, doing business as PayitFast (“PayitFast”, “we”, “us” or “our”), unless another PayitFast group entity is identified to you as the contracting entity for a specific service.
These Master Terms govern your access to and use of the PayitFast platform, your PayitFast account, and any services made available to you through PayitFast, except where separate product terms apply.
Please read these Master Terms carefully. By creating, accessing or using a PayitFast account or any PayitFast service, you confirm that you have read, understood and agree to these Master Terms.
Certain PayitFast services are governed by separate terms, including:
Those terms apply in addition to these Master Terms. If there is a conflict between these Master Terms and any product-specific terms, the product-specific terms will apply in respect of that product only.
The additional documents listed above form part of your agreement with PayitFast where applicable to the service, feature or programme you use. Fees, limits, rewards, promotions, supported assets, jurisdictions and service availability displayed on the PayitFast platform or website are subject to these Master Terms, the applicable product-specific terms and any related fee schedule or programme rules.
PayitFast is not a bank. Certain payment, card, e-money, foreign exchange, custody, wallet, settlement or other regulated services may be provided by third-party regulated service providers. PayitFast may act as a technology provider, programme partner, distributor, intermediary or service facilitator depending on the relevant service.
These Master Terms become effective and legally binding when you:
If you do not agree to these Master Terms, you must not access or use the PayitFast platform or any PayitFast service.
You may only use the PayitFast services if you meet our eligibility requirements and any requirements imposed by our third-party service providers.
You represent and warrant that:
We may refuse to open an account, suspend access, restrict functionality or close your account if you fail to meet our eligibility, compliance, risk or onboarding requirements.
You may be required to create a PayitFast account to access certain services.
Your PayitFast account may allow you to:
Your PayitFast account is not a bank account. Any funds, balances or account details shown through the PayitFast platform may be held, safeguarded, processed or provided by PayitFast, a PayitFast group entity or a third-party service provider, depending on the relevant service.
These Master Terms apply generally to your use of the PayitFast platform and PayitFast services.
Separate product terms may apply to specific services. These include, without limitation:
If there is any inconsistency between these Master Terms and any product-specific terms, the product-specific terms will prevail only in relation to the relevant product or service.
A fee schedule or programme document may supplement these Master Terms without restating all provisions that apply to the relevant service. If there is any inconsistency, the following order of precedence applies in relation to the relevant subject matter: (a) mandatory applicable law; (b) product-specific terms; (c) applicable programme terms or rules; (d) transaction-specific disclosures or confirmations; (e) the applicable fee schedule; and (f) these Master Terms.
The PayitFast Spend Card Terms and PayitFast FX Service Terms remain separate and are not amended by these Master Terms unless expressly stated.
Some PayitFast services may be provided, supported or processed by third-party service providers, including card issuers, payment institutions, electronic money institutions, banks, processors, liquidity providers, custodians, wallet infrastructure providers, compliance vendors and payment networks.
You acknowledge and agree that:
You must provide all information and documents requested by PayitFast or our third-party service providers for onboarding, verification, compliance and ongoing monitoring purposes.
This may include information relating to:
You must promptly notify us if any information you previously provided changes or becomes inaccurate.
Failure to provide requested information, or providing false, inaccurate or misleading information, is a material breach of these Master Terms.
You may be permitted to appoint authorised users to access or use your PayitFast account.
You are responsible for:
We may rely on any instruction that appears to have been submitted by you or an authorised user through your PayitFast account.
You must keep your PayitFast account, devices, passwords, PINs, passcodes, private keys, recovery information and other security credentials safe and confidential.
You must notify us immediately if you know or suspect that:
We may suspend or restrict access to your account if we suspect unauthorised access, fraud, misuse, security compromise or any breach of these Master Terms.
Where payment, transfer, withdrawal or funding functionality is made available, you are responsible for ensuring that all transaction details are correct before submission.
This includes:
We or our third-party service providers may refuse, delay, reverse, block or cancel any transaction where required or permitted by law, regulation, network rules, partner requirements, compliance controls, sanctions screening, fraud monitoring, risk controls or these Master Terms.
PayitFast may also suspend or restrict an instruction and request additional information or verification before processing or completing a transaction where reasonably required for licensing, anti-money laundering, counter-terrorist financing, security, risk management, network, partner or operational reasons.
Payment and transfer times are estimates only and may be affected by third-party banks, payment networks, card networks, liquidity providers, blockchain networks, compliance checks, cut-off times, public holidays and operational issues.
Any exchange rate, spread, fee, network charge, estimated completion time or amount receivable displayed before confirmation applies only to that transaction at the time shown and may expire or change before the transaction is submitted or completed.
You agree to pay all fees and charges applicable to your use of the PayitFast services, charges, spreads, mark-ups, network costs and third-party charges applicable to your use of the PayitFast services, as disclosed before confirmation or in the applicable fee schedule, product terms, programme terms, transaction screen, quote or confirmation.
Fees may be disclosed:
The PayitFast Retail Fee Schedule forms part of these Master Terms where applicable. It must be read together with these Master Terms and the applicable product-specific terms.
Fees may include fixed charges, percentage charges, foreign exchange spreads or mark-ups, third-party charges, network fees, card fees, reversal fees, administrative fees and other costs.
Third-party blockchain network, banking, card scheme, intermediary bank, payment provider, wallet provider and network fees may apply in addition to PayitFast fees. Unless expressly stated otherwise, those charges are imposed or determined by third parties and remain outside PayitFast's control.
Displayed limits represent maximum available limits only. Your individual limits may be lower and may change based on your verification level, risk profile, transaction history, jurisdiction, product eligibility, partner requirements, regulatory requirements or other risk controls.
We may amend fees, charges, spreads, mark-ups or limits from time to time in accordance with applicable law. Where required by law, we will provide advance notice. A transaction-specific fee or rate will be shown before you confirm the relevant transaction where applicable.
We may deduct amounts owed to us from any PayitFast account, balance, proceeds, settlement amount, refund or other amount payable to you, to the extent permitted by law.
You are solely responsible for determining, reporting and paying any taxes, duties, levies, deductions, withholdings or other charges arising from your use of the PayitFast services.
We may deduct, withhold or report amounts where required by applicable law.
You must not use the PayitFast services for any unlawful, fraudulent, restricted or prohibited activity.
Prohibited activities include, without limitation:
We may suspend, restrict or terminate your access if we reasonably suspect prohibited activity.
Where PayitFast makes digital asset functionality available, you acknowledge that digital assets and cryptocurrencies are inherently volatile and involve significant risk. Their value may rise or fall substantially over short periods, and you may lose some or all of the value of your holdings. Past performance is not indicative of future performance.
These risks may include:
PayitFast does not guarantee the value, performance, availability, liquidity, stability, transferability or suitability of any digital asset. You should carefully consider whether digital assets are appropriate for your financial circumstances and risk tolerance before transacting.
Digital asset transfers may be irreversible. You are solely responsible for verifying the asset, amount, recipient wallet address, blockchain network, destination tag or memo and all other transaction details before submission. PayitFast is not responsible for loss caused by incorrect details, use of an unsupported network or asset, or a transaction sent to an incompatible address, except to the extent required by law.
Blockchain network fees may vary without notice due to network conditions and are not controlled by PayitFast. Supported assets and networks may be added, removed, suspended or restricted at any time for legal, regulatory, security, technical, liquidity, partner, risk management or operational reasons.
Digital asset custody, wallet, settlement, conversion or transaction infrastructure may be provided by third-party service providers. PayitFast is not responsible for the performance of blockchain networks or third-party wallet or custody infrastructure except to the extent required by law.
Your use of digital asset services is also subject to the Digital Asset Risk Warning made available by PayitFast from time to time.
Funds held in connection with PayitFast services may be held or safeguarded by PayitFast, a PayitFast group entity or a regulated third-party service provider, depending on the relevant service and jurisdiction.
Unless expressly stated otherwise:
Specific safeguarding or fund protection arrangements may be described in the relevant product terms or third-party provider terms.
We do not guarantee that the PayitFast services will always be available, uninterrupted or error-free.
We may impose or change limits on:
We may add, remove, suspend, restrict or modify any service or functionality at any time where required by law, regulation, third-party provider requirements, risk controls, operational requirements or business needs.
Services, products and features may not be available in all jurisdictions and remain subject to applicable legal, regulatory, licensing, compliance, onboarding, verification, commercial, partner and operational requirements.
Any description of a product, feature, integration, payment method, jurisdiction or service as “Coming Soon”, “Planned”, “Roadmap”, “Expected” or similar is provided for information and marketing purposes only and does not constitute a representation, warranty, commitment or obligation to launch. Timing and availability may change, and the item may be delayed, modified or withdrawn.
Claims regarding geographic coverage, merchant coverage, supported payment methods or third-party availability are subject to partner confirmation, technical availability and local restrictions.
PayitFast may offer cashback, rewards, promotions or other benefits from time to time. Participation is subject to these Master Terms, the applicable Cashback Programme Terms, promotional terms and any eligibility requirements communicated to you.
Cashback and rewards are promotional benefits only. They are not deposits, investments, savings products, securities, interest, guaranteed returns or cash equivalents, and do not form part of any protected or safeguarded balance unless applicable law expressly requires otherwise.
Eligibility, calculation, excluded merchant categories, qualifying transactions, caps, accrual, crediting, expiry, reversal and availability may vary by customer, card tier, jurisdiction, campaign or service. Refunds, reversals, disputes and chargebacks may reduce or reverse rewards previously credited.
PayitFast may investigate activity and may withhold, suspend, adjust, reverse, recover, cancel or refuse cashback, rewards or benefits where it reasonably believes there has been fraud, abuse, manipulation, artificial activity, duplicate accounts, self-dealing, breach of applicable terms, sanctions or anti-money laundering concerns, chargebacks, refunds or an error in calculation or crediting.
PayitFast may amend, suspend, restrict or discontinue a cashback, rewards or promotional programme, including its rates, caps, eligibility criteria and benefits, in accordance with the applicable terms and applicable law.
Participation in the PayitFast Affiliate Programme is subject to these Master Terms, the Affiliate Programme Terms and any applicable promotional terms. Commissions are payable only for genuine, valid and compliant referrals satisfying all eligibility, verification and compliance requirements.
Self-referrals, duplicate accounts, fraudulent or artificial activity, incentive abuse, misleading marketing, spam, unauthorised advertising and any activity intended to improperly generate commissions are prohibited.
You are responsible for ensuring that all affiliate, marketing, advertising and referral activities comply with applicable laws, regulations and platform requirements, including requirements concerning financial promotions, digital asset services, advertising disclosures and consumer protection. You must not represent that you are authorised to bind PayitFast or make statements, promises or guarantees on PayitFast's behalf.
PayitFast may investigate referral activity and may withhold, suspend, adjust, reverse, recover or cancel commissions, rewards, tier status, benefits or participation where it reasonably believes fraud, abuse, manipulation, chargebacks, regulatory concerns, sanctions concerns, anti-money laundering concerns or a breach of applicable terms has occurred.
PayitFast may amend, suspend, restrict or terminate the Affiliate Programme, including commission structures, qualification criteria, tier status and programme benefits, in accordance with the Affiliate Programme Terms and applicable law.
Participation does not create any employment, worker, agency, partnership, joint venture, franchise, fiduciary or representative relationship between PayitFast and any participant.
PayitFast may assign each eligible customer to a customer tier or membership level, including Standard or Elite, in accordance with the eligibility criteria, validity periods and programme rules made available through the PayitFast platform, the PayitFast Retail Fee Schedule or other applicable customer tier programme rules.
Standard is the default tier unless you qualify for, purchase or are assigned a higher tier. A higher tier may be earned through eligible card transaction volume, referral activity, account balances or other criteria notified by PayitFast, purchased as a paid subscription, or assigned by an authorised PayitFast administrator. Where more than one valid basis supports a tier, PayitFast may assign the highest tier for which you are then eligible.
Only genuine, valid and eligible activity counts toward an earned tier. PayitFast may exclude or adjust declined, failed, cancelled, duplicated, refunded, reversed, charged-back, fraudulent, artificial or prohibited transactions or referrals. Eligibility calculations may use settled transaction values and the evaluation periods, conversion methodology and qualification criteria stated in the applicable programme rules.
Tier calculations, validity periods and renewal dates may be administered by reference to Coordinated Universal Time (UTC). The PayitFast platform may display dates or times in another time zone for convenience. Where there is a discrepancy, the UTC record maintained by PayitFast will apply, subject to applicable law.
Tier benefits and entitlements may include fees, rates, limits, cashback, rewards, products, services, campaigns, support privileges or other benefits. Benefits may differ by customer, jurisdiction, product, tier and time and remain subject to these Master Terms, applicable product terms, programme terms, fee schedules, availability, eligibility and legal or regulatory requirements.
Earning or purchasing a tier does not guarantee uninterrupted or permanent access to any benefit. PayitFast may amend, replace, restrict, suspend or discontinue a tier, eligibility criterion, benefit or entitlement in accordance with applicable law and the applicable programme rules. We will provide notice where required by applicable law.
An earned, purchased or manually assigned tier may have a stated validity period. If more than one qualifying criterion supports the same tier, validity periods may be cumulative where the applicable programme rules expressly provide. When a validity period expires or a qualifying criterion ceases to apply, PayitFast may re-evaluate your eligibility and retain, upgrade or downgrade your tier to the highest tier then supported by a valid earned, purchased or manual assignment.
A tier upgrade takes effect when recorded or confirmed by PayitFast. A downgrade or expiry may result in the loss or reduction of tier benefits, rates, limits and entitlements from the effective date of the change. Except where required by applicable law or expressly stated in the applicable programme rules, a tier change does not create a right to compensation, damages, credits or a refund.
Certain tiers, including Elite where available, may be purchased on a monthly, annual or other subscription basis. The available plans, subscription fee, billing period, renewal frequency, included benefits and applicable conditions will be displayed before purchase. A purchased tier becomes active only after successful payment confirmation.
Unless expressly stated otherwise before purchase, a paid tier subscription renews automatically for the same billing period at the price then disclosed to you. PayitFast may attempt to collect the renewal fee from your selected or otherwise supported PayitFast balance, wallet or payment method on the renewal date. You must maintain sufficient funds and an eligible payment method.
You may cancel automatic renewal at any time through the method made available by PayitFast. Cancellation stops future renewals but does not end the already-paid period. Your purchased tier and its benefits remain active until the end of that period, unless suspended or terminated under these Master Terms. Subscription fees are non-refundable after activation except where required by applicable law or expressly stated otherwise at purchase.
If an initial payment fails, the purchased tier will not be activated. If a renewal payment fails, the subscription will not be extended beyond the period already paid for. PayitFast may retry the payment where permitted and disclosed. At the end of the paid period, PayitFast will re-evaluate whether another valid earned or manual criterion supports the same or a higher tier before applying a downgrade.
If you qualify for the same or a higher tier through another valid criterion while a paid subscription is active, the effect on validity, billing and entitlements will be determined under the applicable customer tier programme rules. A separate earned or manual entitlement does not automatically cancel an active paid subscription. You remain responsible for cancelling automatic renewal if you do not wish the subscription to renew.
PayitFast may send purchase, renewal, cancellation, expiry, upgrade and downgrade confirmations or reminders electronically in accordance with the Communications and Electronic Notices section. You remain responsible for reviewing your current tier, subscription status, renewal date and charges in the PayitFast platform.
We may suspend, restrict, freeze, close or terminate your PayitFast account or any PayitFast service at any time where we consider it necessary or appropriate.
This may include where:
We may also refuse, suspend, restrict, reverse, withhold, limit or discontinue any reward, promotion, referral benefit, commission, transaction, feature or service where reasonably required for legal, regulatory, licensing, sanctions, anti-money laundering, fraud prevention, security, risk management, third-party partner or operational reasons.
We may take action without prior notice where notice is not legally required, would breach legal or regulatory obligations, would compromise security or risk controls, or would prejudice an investigation.
You may request closure of your PayitFast account by following the process made available to you.
We may refuse or delay closure where:
Closure of your account does not affect any rights or obligations that arose before closure.
We collect, use, process, share and retain personal data in accordance with our Privacy Policy and applicable law.
You authorise us to share information, including personal data, due diligence information and transaction data, with:
Where you provide personal data relating to another person, including an authorised user, you must ensure that you have the right to do so.
You consent to receive communications electronically, including through:
Electronic communications may include agreements, notices, disclosures, confirmations, statements, transaction records, policy updates, security alerts and support communications.
You must keep your contact details up to date. Communications sent to your registered contact details will be treated as received unless applicable law requires otherwise.
We may monitor and record communications for compliance, training, quality assurance, security and record-keeping purposes.
PayitFast and its licensors retain all rights, title and interest in the PayitFast platform, technology, software, content, data, brands, trade marks, logos, design, documentation and intellectual property.
Subject to these Master Terms, we grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the PayitFast platform solely for your own lawful use of the PayitFast services.
You must not:
To the maximum extent permitted by law, the PayitFast services are provided on an “as is” and “as available” basis.
We do not warrant that:
We do not provide investment, legal, tax, accounting, financial, trading or other professional advice.
Information concerning pricing, fees, limits, rewards, projected availability, digital assets or third-party services is provided for general informational purposes only and does not constitute a recommendation, representation or guarantee. You remain responsible for assessing whether a service or transaction is appropriate for you.
To the maximum extent permitted by law, PayitFast, its affiliates, officers, directors, employees, agents, contractors and service providers will not be liable for any indirect, incidental, consequential, special, exemplary, punitive or similar damages, including loss of profits, revenue, data, goodwill, opportunity or business.
To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Master Terms or the PayitFast services will not exceed the greater of:
Nothing in these Master Terms excludes liability that cannot be excluded under applicable law.
You will indemnify and hold harmless PayitFast, its affiliates, officers, directors, employees, agents, contractors, third-party service providers and representatives from and against all claims, losses, liabilities, damages, fines, penalties, costs and expenses arising from:
We may change these Master Terms from time to time.
We will provide notice where required by applicable law. Changes may take effect immediately where they:
Your continued use of the PayitFast services after the effective date of any change means you accept the updated Master Terms.
We may also amend any incorporated fee schedule, programme terms, programme rules, risk warning, policy or disclosure from time to time. Notice will be provided where required by applicable law. Changes may take effect immediately where they are favourable, relate to a new feature or promotion, address fraud, abuse, security or risk, reflect third-party or regulatory requirements, correct an error or do not materially prejudice your rights.
Customer tier criteria, validity periods, subscription prices, benefits, entitlements and programme rules may also be amended from time to time in accordance with applicable law. A material adverse change to an automatically renewing paid subscription will be notified where required by applicable law.
You may not assign, transfer or novate your rights or obligations under these Master Terms without our prior written consent.
We may assign, transfer, subcontract or novate our rights and obligations under these Master Terms to any affiliate, successor, purchaser, third-party provider or other party where permitted by law.
We will not be liable for any delay or failure to perform caused by circumstances beyond our reasonable control, including:
These Master Terms are governed by the laws of the Province of Ontario and the federal laws of Canada, unless mandatory applicable law requires otherwise.
The courts of Province of Ontario, Canada will have exclusive jurisdiction over disputes arising out of or relating to these Master Terms, unless mandatory applicable law requires otherwise or separate product terms apply.
Where a dispute relates solely to card services, the dispute provisions in the PayitFast Spend Card Terms will apply. Where a dispute relates solely to FX services, the dispute provisions in the PayitFast FX Service Terms will apply.
If any provision of these Master Terms is invalid, illegal or unenforceable, that provision will be modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision will be severed.
The remaining provisions will continue in full force and effect.
These Master Terms, together with any applicable product-specific terms, third-party terms, policies, disclosures, fee schedules and documents incorporated by reference, constitute the entire agreement between you and PayitFast in relation to the PayitFast services. These Master Terms, together with all applicable product-specific terms, Cashback Programme Terms, Affiliate Programme Terms, Digital Asset Risk Warning, privacy notices, third-party terms, policies, disclosures, fee schedules, programme rules, promotional terms and transaction-specific confirmations incorporated by reference, constitute the entire agreement between you and PayitFast in relation to the PayitFast services.
Any provision that by its nature or express terms is intended to survive termination will survive, including:
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